To support the successful long-term adoption of a digital experience platform, your change management strategy needs to address a few key areas. While launching a new website can be a big deal, ...

Change Strategist & Managing Partner at NSP & Co. I'm passionate about sharing change management strategies for our evolving business world. Organizations today are navigating a sea of unprecedented ...

In the dynamic landscape of organizational change, I see the concept of polarity emerging as a powerful tool for senior leadership teams (SLTs) who grapple with the intricate challenges posed by ...

When I tell people I studied organizational psychology, they pause and ask, “What is that, exactly?” It’s a fair question. Organizational psychology isn’t something most people hear about unless ...

In Person Held at the Gleacher Center, 450 N. Cityfront Plaza Drive, Chicago, IL 60611. Gleacher Center, Chicago Investment Fee (in USD) Investment includes tuition and course materials, along with ...

“Seventy percent of corporate transformation efforts are doomed to fail.” International change leader and Harvard Business School professor Dr. John Kotter made this dire assertion more than 25 years ...

Change, be it minor or significant, resonates throughout organizations. Ineffectively managed change can wreak havoc on business operations, leading to costly setbacks. Successful change management ...

Change is hard, but it doesn’t have to be if we better manage our expectations and our attitude toward change overall. After all, change is an inevitable constant, and part of developing a mindset for ...

Arthur Ashe at the Wimbledon Lawn Tennis Championship in London in 1975.. Photo: Tony Duffy/Allsport via Getty Images Remember when the term “new normal” rose to prominence at the height of the ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...